General terms and conditions of sale

      General terms and conditions of sale


      It is specified beforehand that the present general conditions govern the sales of tickets for shows on the website to reserve and place orders. The website, the editorial and online ticketing site of the live show producer Gérard Drouot Productions, belongs to the company Gérard Drouot Productions. The present general terms and conditions are systematically brought to the attention of each buyer to enable him/her to place an order. Consequently, the fact of placing an order implies the buyer's full and unreserved adherence to these general terms and conditions of sale.

      These conditions apply to the exclusion of all other conditions, in particular those in force in partner sales outlets.


      1.1 The prices of tickets for shows are indicated in euros including all taxes. The price shown on the front of the ticket is the total price paid by the spectator. A ticket may not be resold at a price higher than its face value.

      1.2 Different types of prices may be offered depending on the events and dates of the concert or reservation.

      1.3 Unless otherwise specified, in the case of a show where the sale of a number of seats per purchaser is lower, the total number of seats in accumulated reservations per purchaser may not exceed 10

               10 tickets for the same show

               20 tickets for a multi-show order

      1.4 All orders, regardless of their origin, are payable in euros.

      1.5 Gérard Drouot Productions reserves the right to modify its prices at any time but the products will be invoiced on the basis of the rates in force at the time of order registration.

      1.6 Show tickets remain the property of the organiser of the event until full and final payment of the price by Gérard Drouot Productions.


      Ticket reservations for shows are made in real time. In this context, our server informs you in real time about the availability of tickets when you place your order. In the event of unavailability in one of the types of seats requested, our server automatically offers you the best remaining seats. As the producer of the show, you will always find the best seats at the best price on our website.


      In the case of numbered tickets, during the course of your reservation, your seats can be indicated on a seating plan if it is available.

      You have the possibility to choose your seats directly on the seating plan if it is available.

      Once the seats are in the basket, we always offer you the possibility to locate your seats on the plan if it is available.


      Only payment by credit card is possible. It allows you to book your tickets online and immediately in a firm way. The cards accepted for the payment of an order in the ticket office are the Carte Bleue / Visa and Eurocard / Mastercard networks, and Amex.


      5.1 Payment security: our site is subject to a security system. We have adopted the SSL encryption process but we have also reinforced all scrambling and encryption processes to protect all sensitive data related to means of payment as effectively as possible.

      As part of the fight against fraud, we have set up 3-D Secure payment, a system of payment by authentication.

      5.2 Personal data

      5.2.1 The information and data concerning you are necessary for the management of your order and our commercial relations. The data is kept in your Personal Account to enable us to carry out your transaction.

      In addition, this data, once recorded, enables you to carry out your future transactions more quickly. It also enables us to contact you, as far as possible, in the event of cancellation or modification of the date, time or venue of a show for which you have reserved seats. As part of the organisation of the show and your order, the data may also be communicated to our partners in order to ensure the management of the order and the follow-up and execution of our services.

      We do not pass on your personal data to third parties.

      Through us, you may also receive offers or proposals from Gérard Drouot Productions by email or SMS. If you do not wish to receive them, you can object by writing to You will also be able to unsubscribe at any time by clicking on the unsubscribe link on our offers.

      In accordance with the French Data Protection Act of 6 January 1978 as amended, you also have the right to access and rectify information concerning you, which you may exercise by writing to Gérard Drouot Productions, Protection of Personal Data, 37 rue Vivienne - 75002 Paris, indicating your surname, first name, address and if possible your customer reference, or by email:

      We invite you to consult our entire Personal Data Policy by clicking here.


      When you click on the "I make my secure payment" button at the end of the ordering process, on the "Validation of your order" page, you declare that you have read and accepted these general terms and conditions of sale before placing your order. The validation of your order therefore implies acceptance of these general terms and conditions of sale.

      Unless proven otherwise, the data recorded on our sites constitute proof of all transactions made on our service.

      Your order for tickets for a show is only definitively confirmed and does not commit Gérard Drouot Productions until we receive the e-mail confirming that the order has been validated. Consequently, we invite you to consult your e-mail.


      7.1 Tickets are personal and non-transferable:

      7.1.1 If you have opted for box office collection, they must be collected on the day of the performance from the "production" box office of the venue from the time the doors open (1 to 1:30 a.m. before the start of the performance, depending on the performance).

      7.1.2 If you have chosen to send your tickets by post, they will be sent by La Poste by registered mail (for France) or by DHL (internationally). In this second case, as the delivery is carried out by a third party, we cannot be held responsible in the event of non-delivery or failure to notify by calling card.

      7.1.3 If you have chosen the e-ticket, they can be printed from your customer area (more information in our FAQ).

      7.2.1 In order to guarantee the maximum security of your payment, we reserve the right to ask you to present your Identity Card when you collect your tickets at the ticket office on the day of the event. It is also imperative that you have the numerical reservation code that you have been given (e.g. 3225480).

      7.2.2 For any payment by credit card, the credit card will be debited as soon as the order is finally validated. The credit card is debited independently of the actual withdrawal of the tickets. In any event, tickets are paid for even if you fail to collect your tickets on the evening of the performance.

      7.4 Proof of payment and tickets are given with your tickets when you collect them. They are made out according to the "contact details" that you provided during the ordering process.


      The ticket must imperatively be accompanied by its control coupon when presented at the entrance to the site (ticket not valid if presented without its control coupon) and must be able to be presented at any security check on the site.

      In the case of reduced fares, an identity document (with photograph) justifying the said reduced fare must be presented at the control.


      9.1 - In accordance with article L221-28 of the Consumer Code, tickets for shows cannot be subject to a right of withdrawal.

      All orders are therefore firm and definitive.

      9.2 A ticket (Gérard Drouot Productions) cannot be taken back or exchanged, even in the event of loss or theft. No duplicate will be issued. It may not be resold at a price higher than the face value of the ticket (law of 27 June 1919 and these general terms and conditions). In case of cancellation of the event, only the ticket price will be refunded. In the event of postponement, any reimbursement of this ticket will be subject to the conditions of the event organiser. In any case (cancellation or postponement) no costs of any kind will be refunded or compensated. If the show must be interrupted beyond half of its minimum duration as planned by the organiser, if the organiser has to modify the programmes, the distribution or the timetables, this ticket will not be exchanged or refunded.

      9.3 The withdrawal method cannot be changed after the order has been placed.

      9.4 The events take place under the sole responsibility of the organiser.

      9.5 Upon announcement of the cancellation or modification of the date, time or place of the event for which you have reserved seats, you accept that Gérard Drouot Productions, as far as possible, may use the contact details you entered when making the reservation to keep you informed of the procedure to follow.


      For any information or question, you can, at any time, follow the status of your order online by logging into your account at

      In the "My tickets/my orders" section, you can find all your orders.

      If you have chosen the e-ticket, your tickets are available in the "my orders" section of your personal space.


      Gérard Drouot Productions offers you the following services for the delivery or delivery of your tickets:
      -Ticket collection at the ticket office. Tickets are to be picked up on the day of the show at the "production" box office of the hall from the opening time of the doors (1 to 1.5 hours before the start of the show, depending on the show).
      -Shipment by mail. Tickets are sent by La Poste by registered mail (for France) or by DHL (internationally).
      -The e-ticket. Your tickets are available in the "my orders" section and can be printed from your customer area (more information in our FAQ).

      The purchase of a Gérard Drouot Productions ticket implies adherence either to the internal regulations specific to the site appearing on the front and available from the site, or to the internal regulations specific to the organiser (or to the present conditions which are law in the absence of internal regulations or specific provisions). Generally speaking, the events take place under the sole responsibility of the organiser. Under no circumstances can the distributor of this ticket be held responsible for any incident relating to the event or the ticket. It is recommended to occupy your seat at least 30 minutes before the start of the performance. Access to the site and/or the numbered seats is not guaranteed after the start time of the show and does not entitle you to any refund. It is forbidden to photograph, film or record. The spectator may be required to undergo a security check at the entrance to certain sites. Access may be refused to any person refusing to submit to this security measure. For security reasons, it is strictly forbidden to bring into the site: weapons, explosive, flammable or volatile substances, bottles, containers, sharp or blunt objects and in general any object likely to be used as a projectile, any dangerous object and any pyrotechnic article, signs and banners of any size of a political, ideological, religious or advertising nature. Any offender will be held responsible and may be prosecuted. Spectators are warned that if a film is shot or the event is broadcast on television, their image may appear in it. The holder of this ticket attends the event to which the ticket gives access under his own responsibility. Any exit is definitive, except in exceptional cases where a counter-mark will be issued that is valid only with this ticket.


      In accordance with the provisions of Articles L 611-1 and R 612-1 et seq. of the French Consumer Code concerning the amicable settlement of disputes, and after having requested the Professional's Customer Complaints Department, the consumer has the possibility (if he has not obtained satisfaction or a response within two months), to submit his complaint free of charge to the Consumer Ombudsman. The matter must be referred to the mediator within a maximum period of one year from the initial complaint.

      The MEDIATION DE LA CONSOMMATION & PATRIMOINE consumer ombudsman can be contacted directly online at the following address:

      or by post MEDIATION DE LA CONSOMMATION & PATRIMOINE - 12 square Desnouettes - 75015 Paris



      Ticket sales and services referred to herein are subject to French law.
      In the event of a dispute, the French courts shall have sole jurisdiction.


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